Privacy Policy

RoofHeadsUp collects information needed to authenticate and secure your account, provide hail alerts and reports, administer service access, and improve the service. This may include your name, email address, company, selected service areas, hail thresholds, account activity, and access status. When billing applies, payment card details are processed by our payment provider and are not stored by RoofHeadsUp.

If you choose Apple or Google sign-in, we receive only the basic account details you approve, such as your name, email address, profile image, and provider account identifier. RoofHeadsUp does not request your age, friends, posts, precise location, or social-media password.

The mobile app may store a device push token, device type, app version, and notification preference to deliver requested storm alerts. Selected work markets are business service-area preferences; the app does not require the phone's current location.

The iPhone app uses Apple Maps to display maps, search United States addresses, and identify locations selected on the map. Apple may process map searches, interactions, and related device information under its own privacy terms. RoofHeadsUp does not request the phone's current location or use map activity for advertising or cross-app tracking.

We use this information to authenticate you, operate and protect the service, deliver requested communications, support your account, and understand product performance. We do not sell your personal information. We share information only with service providers that help us operate RoofHeadsUp, when required by law, or with your direction.

The iPhone app may send privacy-minimized crash diagnostics to Sentry so we can identify and repair technical failures. These diagnostics may include the app version, operating-system and device model information, an installation identifier, and a technical error trace. We do not attach your account name or email to crash reports. The mobile crash configuration does not collect precise location, advertising identifiers, screenshots, view hierarchies, or session replays, and we do not use crash diagnostics for advertising or cross-app tracking.

We retain account information while your account is active and as reasonably necessary for security, legal, accounting, and operational purposes. Deleting a mobile account removes the linked sign-in, saved service areas, alert delivery history, generated address lists, access tokens, and registered push devices. Limited customer, transaction, and deletion-audit records may be retained where reasonably required for legal, accounting, fraud-prevention, dispute, and security purposes. You may use the in-app deletion control or request access, correction, or deletion by emailing info@roofheadsup.com.